Our Dental Guarantee

Dental Guarantee: We Are Committed to Your Dental Work

Westcoast Dental GuaranteeRarely, a dental clinic will have a written policy or offer a guarantee on it’s work. We do it because we believe you are making the choice of a reputable clinic that will guarantee our work. We want you to feel our treatment is worth what you are investing.

That being said, Westcoast is going to be here for the long term. Unlike some clinics that disappear after a few years or change names/ locations, Westcoast is committed to provide you quick response and advice even past any warranty time. Our digitized treatment planning reflects great considerations of what we determine will work with the goal of you being able to maintain your teeth with as little issues as possible. For example, one proper tooth decision will save you time, pain and expense for the long term. One bad single decision can leave you right where you begun.

Westcoast will guarantee our work as follows:

Fixed restorations: 5 years

This area covers veneers, crowns, crowns on implants, inlays, onlays and bridge work.

You may need to have a night-guard made if you have a predisposition for grinding and clenching but this would be on the treatment plan.

Movement of teeth with fixed restorations may occur in certain circumstances and this something nobody wants. All final cementation of all crowns and bridges (especially on implants) are carefully evaluated for the possibility of teeth movement. At the time of seating all restorations, a floss check will be done with you to ensure the crowns were placed with no apparent gaps or spacing.

Composite / Fillings – 3 years
These materials in general have a less lifespan in some cases because they are not as strong as crowns, inlays or onlays

Implant Dental Guarantee:

We will guarantee our implants 100% for a period of 10 years. If you have an issue and you cannot return, Westcoast will send any parts and materials to support any repair or issue. This 10 year period is for the implant body (fixture inserted into the bone) and it’s 5 years for the crown and abutment attached to the implant.

Implant success rates vary with the complexity of the case, patient’s ability to heal and form a union with the implant and the load of force in which one chews food. Nevertheless, cases will be covered unless we inform you in writing that the case cannot be guaranteed but you would like to proceed nevertheless. Conditions which have less favorable prognosis but you should be aware include:

  • Extensive bone grafting required
  • Smoking / chewing tobacco / cigars is heavy
  • Immune disease, diabetes, several bone condition
  • Undiscovered health issues such as high cholesterol or Vitamin D insufficiency

However, in the event changes in your medical history or smoking arises, we will be unable to use this guarantee if these health changes impact your body’s immune function. Notably, new serious health issues and/or changes in your immune system or autoimmunity are rare but there are numerous documented cases leading dental implants to fail.

We do require that the implant teeth crowns should:

  • Consider use of metal surfaces to prevent fracture of ceramic in some cases
  • Have a bite-splint made to protect crowns from ceramic fracture during the night
  • Retainers to prevent spaces opening next to implant teeth in patients who are susceptible to teeth movement

Removable Prosthetics, Appliances, Orthodontic Devices - 5 Years
These removable restorations (example partial or full dentures) carry a 5 year warranty for replacement. They can be maintained properly and last much longer. If you have an overdenture or implant supported device, please see your dentist for regular maintenance because these devices need periodic adjustment and change of parts (we can support). These parts such as clips and attachments need annual replacement in some cases.

Root Canal Treatment Following Crown Preparation - no coverage:
Westcoast Dental will inform the patient that in less than 3% of the time, root canal treatment after having a tooth/teeth prepared for crown and/or bridgework may occur. Our dental team does use measures to prevent it’s occurrence such as the use of specialized low heat tools that are less likely to have this occur.  All dentists at Westcoast adhere to strict preparation design and will inform if the risk is higher than 3%. Root canals will not be covered if this occurs because this is part of what happens in dentistry.

Terms and Conditions:

Westcoast Dental requests that you return to a dental clinic for a minimum of an annual check-up during the guarantee period. It is not unreasonable to local dentist of your choice for an exam and cleaning once a year and in order for us to reinforce this recommendation. We also require receipts of having gone to the dentist when initiating a claim. Written proof can also be obtained by an email from your local dentist clinic verifying you have been to the dentist annually.

If the patient does not return to Westcoast International Dental for a routine check-up and cleaning at least once a year during the guarantee period, or does not undergo a routine check-up and cleaning once a year in his/her home country with routine x-rays being taken and that the annual check-up has been carried out if oral hygiene is neglected.

General Exclusions

There are some exclusions for this warranty:

  • In the event of poor oral hygiene or appearance or poor Gum disease (periodontitis) or dental caries management which causes the deterioration of the teeth occurs;
  • Accidental breakage such as dropping the denture;
  • Serious general illness or long term hospitalization occurring that has negative effects on the dental condition (for example diabetes, epilepsy, osteoporosis, high cholesterol, cancer or chemotherapy);
  • If the dentists’ instructions are not followed (for example not wearing dentures / nightguard during the night).

How to Use this Dental Guarantee:

We request you notify us in Email as soon as you are aware of a dental situation occurring. If you have had feedback from your dentist that a situation is occurring, feel free to connect us to your dentist as well.

Early intervention is best in many cases. In the event you cannot do anything such as come to us, we will work with your local provider to find a solution.

The maximum coverage we allow to be used is the amount paid for local providers is the maximum amount paid for that particular dental service in Vietnam.

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