Westcoast International Dental Clinic Vietnam

Dental Guarantee for Your Dental Work with Westcoast Dental Clinic

1. BUILT WITH PRECISION, NOT PROMISES

100% Foreign-Invested Operation
Treating Overseas Patients Since 2009
In-House Dental Laboratory
Here for the Next 20 Years

A written guarantee, built the same way we build your treatment plan: with precision, not promises.

Here is exactly what we cover, for how long, what we don’t, and what we do if you ever need us.

2. GUARANTEE AT A GLANCE

10 Years | Implant Integration: If an implant doesn’t take or comes out, we place a new one at no charge.
10 Years | Implant Restorations: Implant fixture, abutment, and implant crown protected against any fault or fracture.
5 Years | Fixed & Removable Restorations: Crowns, veneers, bridges, full-arch zirconia bridges, and dentures.
3 Years | Fillings & Composite Bridges: Tooth-coloured composite fillings and full-arch acrylic/composite bridges.
1 Year | Orthodontic Appliances: Retainers and removable orthodontic devices.
Always | Ongoing Support: We look at every case individually, even after the guarantee period ends.

3. WHY WE CAN GUARANTEE OUR WORK

We design out the failure points before they happen. Most guarantees are simply a promise to fix a problem after it occurs. Ours starts much earlier-in the digital planning, the premium materials, and the rigorous quality control behind every single restoration. This proactive approach is why most of our patients never need to use this guarantee at all, and why we are confident putting it in writing.

In-House Dental Laboratory: Our crowns, bridges, dentures, and implant restorations are designed, milled, and hand-finished on-site under our direct clinical supervision-never outsourced to third-party labs we cannot oversee.
Digital Treatment Planning: Every case is digitally mapped with advanced 3D imaging before a single tooth is touched, ensuring that decisions made on day one hold up for years to come.
Documented Formal QC at Every Stage: Margin precision, fit, and occlusal bite checks are mandatory clinical protocols-not a casual final glance before you leave the chair.

4. YOUR GUARANTEE, ITEM BY ITEM

Detailed Coverage & Timeframes

Treatment	Guarantee Period	Starts From	What That Means
Implant Integration (The bonding of the implant with your bone)	10 Years	Day the implant is placed	If your implant does not integrate, becomes loose, or comes out, we will place a new one-including any necessary bone grafting surgery-at no charge.
Implant, Abutment & Implant Crown (Including retaining screws)	10 Years	Day each component is fitted	If the implant fixture, abutment, or implant crown fractures or is found to be faulty, we will replace it-including any necessary surgery-at no charge.
Full-Arch Fixed Bridge – Zirconia (All-on-4 / All-on-6)	5 Years	Day final bridge is fitted	Covered against structural fracture or debonding of the zirconia bridge and its teeth.
Full-Arch Fixed Bridge – Acrylic or Composite	3 Years	Day final bridge is fitted	Covered against fracture of the framework or base. (Normal mechanical wear of acrylic teeth is not included).
Veneers, Crowns, Inlays, Onlays & Bridges (On natural teeth)	5 Years	Day restoration is fitted	Covered against failure of dental materials, laboratory craftsmanship, or clinical workmanship.
Removable Dentures & Partials	5 Years	Day denture is fitted	Covered against fracture of the framework or base. (Relines needed as gums and bone naturally resorb over time, as well as normal tooth wear, are not included).
Retainers & Orthodontic Appliances	1 Year	Day appliance is fitted	Covered against breakage under normal, prescribed use.
Composite Fillings (Tooth-coloured fillings)	3 Years	Day filling is placed	Covered against structural failure of materials or clinical workmanship.

Our Repair & Replacement Commitment

If a covered item fails within its guarantee period, we will repair, remake, or replace that item. You pay nothing for the clinical treatment or the laboratory work.

If adjacent teeth or an unrelated dental condition require attention, we will assess, plan, and quote that with you transparently and separately.

5. IMPALNTS AND GUM HEALTH

Looking After the Gum and Bone Around Your Implant

An implant cannot get a cavity, but the gum and supporting bone around it can become inflamed, very much like periodontal (gum) disease around a natural tooth:

In its early stage, this condition is called peri-implant mucositis, and it is completely reversible.
If left unmanaged, inflammation can spread into the supporting bone, leading to peri-implantitis, the most common cause of implant loss after the first year.

Peri-implantitis is caused by the body’s immune reaction to bacterial plaque, with risks significantly elevated by smoking, diabetes, a history of gum disease, or missed routine check-ups. It is not a defect in the implant fixture or in our clinical craftsmanship, and no ethical clinic or manufacturer in the world can guarantee against biological tissue response. We believe in being upfront about this reality from the beginning.

What This Means for You

Early gum care is on us: If you maintain your regular check-ups, we treat early inflammation around your implant with professional deep cleaning and decontamination at no charge for the first 5 years after placement.
Lost implants are replaced: Any implant that does not integrate or is lost within 10 years will be replaced under our implant integration guarantee, provided your routine check-ups have been kept up to date.
Advanced cases are planned with you: Complex surgical procedures to salvage an implant compromised by advanced peri-implantitis, as well as extensive bone grafts required due to progressive gum disease, are not part of the standard guarantee. We evaluate these openly on a case-by-case basis and provide clear, upfront estimates.
Prevention is straightforward: Regular professional cleans, clinical exams, follow-up X-rays, and sticking to the home-care routine we outline for you will keep your implants healthy for life.

6. TO KEEP YOUR GUARANREE VALID

Five Simple Conditions

Keeping your guarantee active is straightforward and designed to fit your normal routine-especially if you live overseas.

Complete Treatment & Full Settlement: Your treatment plan must be completed as originally planned and settled in full. The guarantee officially starts once your treatment is finished.
Routine Check-Up Every Two Years: Have a clinical check-up at least once every two years-either with us or with any licensed dentist in your home country. Simply send us a brief note from your dentist, a copy of the clinic invoice, and (if you have implants) a follow-up X-ray. (Note: For implants, we recommend a professional clean annually).
Follow Your Home-Care Plan: Adhere to the daily oral hygiene instructions provided at the end of treatment, such as wearing a custom night guard if one was prescribed for grinding (bruxism).
Notify Us Within 30 Days: If you suspect an issue or feel something is loose, inform us within 30 days and keep any broken fragments or prosthetics. Addressing minor issues early is always simpler and preserves the underlying work.
Use Only Genuine Implant Components: If a local dentist needs to adjust or service your implant, we will provide them with exact component specifications. The use of non-original, counterfeit, or third-party compatible parts will void the guarantee on that implant.

(Note: This guarantee is personal to you and cannot be transferred to another individual).

7. MAKING A CLAIM & INTERNATIONAL AFTERCARE

Three Simple Steps (No Paperwork Maze)

Step 1: Tell Us
Contact us via our website or email our clinical team directly. Provide a brief description of the issue along with recent photos or an X-ray if available. We will respond within 2 working days.
Step 2: We Review Your Case
Because your complete 3D digital records, clinical history, and laboratory specifications are already securely archived in-house, our senior dentists can evaluate your situation quickly and accurately.
Step 3: We Put It Right
We will schedule priority treatment at our clinic in Vietnam, or collaborate directly with your local dentist at home if that is the safer and more practical solution.

Our Care Doesn’t End When You Fly Home

We have treated international patients from Australia, New Zealand, North America, and Europe since 2009. We understand that living thousands of kilometres away requires clear, dependable communication:

Comprehensive Clinical Handover Report: Before leaving Vietnam, you receive a full medical report detailing every tooth treated, materials used, exact implant brand/dimensions, and digital scans. Written in standard clinical English, it allows your family dentist to pick up your ongoing care without guesswork.
Direct Dentist-to-Dentist Collaboration: Your home dentist can call or email us directly. We will share your digital imaging, explain the procedures performed, and agree on the best clinical path forward together.

Local Resolution & Fair Refund Policy

Repaired at Westcoast: If you choose to return to us, all covered work is repaired or replaced under this guarantee at zero charge, with priority scheduling.
Repaired Locally in Your Home Country: If an issue is best resolved by your local dentist, we will provide them with all necessary technical guidance and refund what you originally paid Westcoast for that specific treatment.
Clear Travel Policy: In the spirit of complete transparency, the guarantee covers clinical and laboratory costs, but does not cover personal travel expenses such as flights, visas, accommodation, or lost wages.

8. WHAT ISN’T COVERED (EXCLUSIONS & CLINICAL REALITIES)

Root Canal Therapy (Endodontics)

Standalone Root Canal Treatment: No ethical dentist or endodontist can offer a guarantee on a root canal. Success depends on biological healing, intricate root anatomy, pre-existing micro-fractures, and immune response. We perform all root canals strictly following the standards of the American Association of Endodontists (AAE) and the Australian Society of Endodontology (ASE).
Root Canal Needed After Crown/Bridge Preparation: In a small percentage of cases, a tooth prepared for a crown may subsequently develop pulp inflammation requiring a root canal. In a small number of cases a prepared tooth later needs a root canal. We use low-heat, precision preparation to keep this risk low and tell you in advance where it is higher. It is a recognised outcome of the procedure itself, not a failure of our work.

Health Factors and Systemic Conditions

Your general health directly influences bone regeneration and tissue longevity:

Smoking, Diabetes, and Cancer Therapies: Smoking, diabetes, and cancer or cancer treatment (including head and neck radiation and chemotherapy) directly affect how bone heals around an implant and how the gum stays healthy. If any of these apply to you, the implant integration guarantee and the free early gum care for implants do not apply. Fracture of an implant, abutment or crown remains covered, as do your crowns, veneers, bridges, dentures and fillings. We still treat patients with these conditions, and plan around them openly with you.
Conditions Managed with Custom Plans: Osteoporosis (bisphosphonate therapy), untreated severe bruxism (clenching/grinding), or immunosuppressive medications will be evaluated openly prior to treatment. If your medical history requires specific conditional terms (such as mandatory night guard usage), we will confirm this in writing before proceeding.

General Exclusions

The guarantee does not cover:

Advanced peri-implantitis, severe gum recession, or bone loss resulting from poor oral hygiene or neglected home care.
Standalone surgical procedures such as bone grafting, sinus lifts, and periodontal surgery (healing depends entirely on biological host response).
Temporary teeth, provisional crowns, or transitional bridges worn while your final restorations are being crafted.
Mechanical trauma, accidents, or abnormal biting forces (e.g., chewing ice, hard bones, or biting non-food objects).
New decay or periodontal disease affecting unrelated teeth.
A change of personal preference regarding tooth shade or shape after you have formally approved and signed off on the aesthetic try-in.

9. BEYOND THE TERMS: OUR PROMISE OF PERMANENCE

A Commitment That Outlasts the Guarantee

Guarantee periods eventually come to an end, but our professional duty of care to you does not. If an issue arises past the guarantee timeframe, or falls outside standard terms, contact us. We review every patient case with honesty and clinical empathy. Our guarantee represents the floor of what you can expect from us, never the ceiling.

We Are Not Closing. We Are Not Rebranding. We Are Staying.

A dental guarantee is only as credible as the clinic standing behind it. Dental tourism has unfortunately seen clinics open for a few seasons, rebrand, relocate, or disappear entirely.

Westcoast was built on the exact opposite principle:

Not Closing: A permanent, 100% foreign-invested operation with long-term infrastructure.
Not Rebranding: The Westcoast name and clinical leadership that treated patients in 2009 is the same team here today.
Here for the Next 20 Years: We commit to answering the same phone number, operating under the same trusted name, and standing by every smile we restore for the next 20 years.

This page provides a plain-language summary of our dental guarantee. Your personalized treatment plan and its associated clinical terms remain the governing agreement for your care.

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